SERVICES
Customer and Drinks Service

Course Title	Customer and Drinks Service
Duration	The course is usually held over one day, including the examination
Target Audience	The Customer and Drinks Service unit is part of the Professional Barperson's Qualification - a national qualification for persons working in licensed premises in England and Wales. As a result of obtaining this unit, barstaff will be able to identify the basic service standards they must meet when working in licensed premises.
Assessment method	The assessment involves a short multiple-choice question examination. The examination consists of 30 questions, and candidates must correctly answer 24 of the 30 questions in order to pass the unit.
Key Issues	On successful completion of this qualification, candidates will be able to demonstrate an understanding of: preparing the bar for service service procedures clearing, cleaning and closing maintaining customer care maintaining working relationships selling skills payment and security.
Certificate	A certificate stating the candidate has achieved this qualification, is awarded by BIIAB upon successful completion of the unit.
Further Information	Prices are available upon request, for more information please contact us. Telephone 0330 999 3199 (local charges apply) or 01524 388 279 Email info@knighttraining.co.uk To view available courses and download a booking form please click here.